Privacy Policy

Last updated: 28 August 2026

This Privacy Policy explains how Malabar Marketing Group ("we", "us", "our") collects, uses, stores, shares and protects personal information when you interact with our business, our website, and our messaging services, including services provided through the WhatsApp Business Platform.

By using our services or communicating with us through any of our channels, you agree to the practices described in this policy.

1. Who we are

Malabar Marketing Group is a wholesale distributor of building materials, operating from Mylappuram, Malappuram, Kerala, India. We operate the following business entities: Malabar Marketing, Zaraco LLP.

Data controller contact: malabarmarketingmy@gmail.com

2. Information we collect

We collect only the information we need to provide our services and to communicate with you. This may include:

  • Contact information — your name, business name, mobile number, WhatsApp number, email address, and postal or delivery address.
  • Transaction information — quotations, orders, invoices, delivery records, payment status and account balance.
  • Message content — the messages you send us and the messages we send you through WhatsApp, SMS, email or our website, including any images or documents you share with us.
  • Message metadata — delivery status, read status, and timestamps of messages sent or received.
  • Technical information — when you visit our website, we may collect your IP address, browser type, device type, and pages viewed.
  • Location information — where you voluntarily share a delivery address or location pin with us for order fulfilment.

We do not knowingly collect sensitive personal data such as financial account credentials, biometric data, health data, or government identification numbers, unless you voluntarily provide them for a specific business purpose such as GST registration or statutory compliance.

3. How we collect information

  • Directly from you, when you contact us, place an order, or register as a customer.
  • Automatically, when you visit our website or interact with our messaging channels.
  • From our business records, where you are an existing customer or supplier.

4. Why we use your information

We use the information described above for the following purposes:

  • To respond to your enquiries and provide customer support.
  • To prepare and send quotations, order confirmations, invoices and delivery updates.
  • To process orders and manage deliveries.
  • To maintain accurate accounting and customer account records.
  • To send you service-related notifications about your orders and account.
  • To send you product information, offers and updates, where you have opted in to receive them.
  • To improve our products, services and website.
  • To comply with applicable legal, tax and regulatory obligations.

5. Consent and opting out

We send marketing or promotional messages only to recipients who have opted in to receive them. You may withdraw your consent at any time.

  • To stop receiving messages on WhatsApp, reply STOP to any message from us, or contact us at malabarmarketingmy@gmail.com.
  • To stop receiving emails, use the unsubscribe link in the message or contact us directly.

Withdrawing consent for marketing messages will not affect essential service communications relating to an active order or an outstanding account.

6. How we share your information

We do not sell, rent or trade your personal information. We share information only in the following circumstances:

  • Service providers — with third parties who process data on our behalf to deliver our services, including Meta Platforms (WhatsApp Business Platform) for messaging, our hosting and IT providers, and our logistics and delivery partners. These providers are permitted to use your data only for the purposes we specify.
  • Legal requirements — where disclosure is required by law, court order, or a lawful request from a government or regulatory authority.
  • Business transfers — in connection with a merger, acquisition or reorganisation of our business, subject to this policy continuing to apply.

Messages sent through WhatsApp are also subject to Meta's own privacy practices. You can review the WhatsApp Privacy Policy at https://www.whatsapp.com/legal/privacy-policy

7. Data storage and security

Your information is stored on secured servers operated by us or by our hosting providers. We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration or destruction. These measures include:

  • Access controls and role-based permissions, so that staff can access only the data required for their role.
  • Encrypted connections (HTTPS/TLS) for data in transit.
  • Password protection and authentication for all system accounts.
  • Regular backups and restricted database access.

No method of transmission or storage is completely secure, but we take reasonable steps to protect your information and to review our safeguards regularly.

8. How long we keep your information

We retain personal information only for as long as necessary for the purposes described in this policy:

  • Customer and transaction records — retained for the duration of the business relationship and afterwards for as long as required by applicable tax and accounting law in India.
  • Message records — retained for up to 24 months for service, dispute resolution and quality purposes, unless a longer period is required by law.
  • Marketing contact details — retained until you withdraw consent or ask us to delete them.

When information is no longer required, we delete it or anonymise it.

9. Your rights

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Withdraw your consent to marketing communications.
  • Object to or restrict certain processing of your information.
  • Request a copy of your information in a portable format.

To exercise any of these rights, contact us using the details in section 12. We will respond within 30 days.

10. How to request deletion of your data

You may request deletion of the personal information we hold about you at any time. To do so:

  • Send an email to malabarmarketingmy@gmail.com with the subject line "Data Deletion Request", or
  • Send us a WhatsApp message on +91 9400064898  stating that you wish your data to be deleted.

Please include the name and mobile number associated with your records so we can identify you. We will verify your identity, delete your information within 30 days, and confirm once the deletion is complete.

Some information may need to be retained where we are legally required to keep it, for example invoices and tax records. Where this applies, we will tell you which information has been retained and why.

11. Children's privacy

Our services are intended for business customers and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected such information, we will delete it promptly.

12. Contact us

Malabar Marketing Group

Mylappuram, Downhill PO,


Malappuram, Kerala, India. PIN:676519

Email: malabarmarketingmy@gmail.com

Phone: +91 9400064898